Refund Policy
At Marvix Solutions, we are committed to providing high-quality, customized solutions tailored to the unique needs of each client. To maintain the integrity of our services and the efficiency of our project execution, we have established a clear and transparent refund policy.
1. No Refund on Advance Payment
We do not offer any refunds on advance payments made by clients for any of our services.
This advance is collected to:
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Reserve time and resources,
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Initiate project planning and preliminary work,
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Cover operational costs involved in the early stages of the engagement.
As our services are tailored, time-bound, and often involve immediate allocation of expert resources, the advance amount is non-refundable under all circumstances, including project cancellation by the client or changes in scope or priority.
2. Transparent Communication of Refund Policy
Before entering into any formal engagement, we ensure that the client is informed about our refund policy through our general mode of communication, which may include:
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Email correspondence,
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WhatsApp/business chat,
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Official proposals,
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Service agreement documents,
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Verbal discussions followed by a written confirmation.
We encourage clients to review our refund policy carefully prior to making any payments. Proceeding with the advance payment confirms the client’s understanding and acceptance of our no-refund policy.
3. Exceptions
There are no exceptions to this policy unless explicitly stated in a written agreement signed by both parties. Any additional terms or special cases must be clearly documented and mutually agreed upon.
4. Client Responsibility
It is the client’s responsibility to:
Read and understand the refund policy shared via our standard communication platforms.
Clarify any doubts regarding the service scope, timeline, or payment terms before making the advance payment.
If you have any questions regarding this policy, feel free to reach out to our team at support@marvix.solutions
or through your preferred channel of communication with us.
Last Updated: July 2023
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